Our Capabilities

Production Support and Maintenance

Help desk re-engineering

ü Client support (level 1, 2, 3)

ü Help desk consulting

ü Call handling and problem management

ü Help desk automation and management reporting

ü Custom tool development

ü On-site support for application, network and system problems

ü Support for large to small user desks

ü Custom solutions

ü Application Development and Maintenance

Project estimation, programming and systems analysis

ü Production support for supporting legacy systems

ü Support and maintenance for vendor proprietary software packages

ü We support over 100 systems at various client facilities

ü Project and maintenance support through Technitia Technology Development Center facility in New Jersey

ü High quality software maintenance support for both short-term and open-ended projects

ü Distributed systems management

Network design, desktop rollout and implementation

ü Asset management and change assistance

ü Operating environment conversion implementation

ü LAN/WAN support and server management

ü Systems Integration

Merging of two or more components and applications

ü Analysis and improvement of technical aspects of IS operation

ü Ability to handle integration of multiple vendor systems

ü Project Management

Project and business analysis

ü Project manager manages team and solutions for client

ü Client/Server

Analysis of business requirements focusing on processes, organization and technology

ü Redesigning business processes

ü Designing systems architecture

ü Development and implementation

ü Network and Systems Management

Consultation services, analysis of functional requirements

ü Development of architecture

ü Work with both physical and logical layers

ü LAN Services

LAN implementation and support

ü Hardware selection

ü LAN installation

ü LAN application support

ü Account maintenance

ü Performance tuning

ü User support

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